Gett Mart Return & Exchange Policy
At Gett Mart, we want you to love your purchase. If you’re not completely satisfied, we’re here to help with hassle-free returns and exchanges.
1. Eligibility for Returns & Exchanges
✅ You may return or exchange an item if:
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The product is unused, in its original condition, and in the original packaging.
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The request is made within [X] days of delivery (e.g., 14, 30 days).
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You provide proof of purchase (order number/receipt).
❌ Non-Returnable Items:
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Perishable or personalized/custom-made products.
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Items marked “Final Sale” or discounted clearance products.
2. How to Initiate a Return or Exchange
Step 1: Contact our support team at returns@gettmart.com within [X] days of delivery. Include:
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Your order number
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Product details & reason for return/exchange
Step 2: We’ll provide a Return Authorization (RMA) number and instructions.
Step 3: Securely pack the item (preferably in original packaging) and ship it to:
Step 4: Once received and inspected, we’ll process your refund/exchange within [X] business days.
3. Refund Policy
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Refunds will be issued to the original payment method (excluding shipping fees unless the return is due to our error).
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Processing time: 3–7 business days after we receive the item.
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For exchanges, we’ll ship the new item once the return is approved.
4. Return Shipping Costs
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Customer pays return shipping unless the return is due to a defective/wrong item.
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We recommend using a trackable shipping method—Gett Mart is not responsible for lost return packages.
5. Damaged, Defective, or Incorrect Items
If you receive a wrong, damaged, or defective product, contact us within [X] days] at support@gettmart.com. We’ll cover return shipping and send a free replacement or issue a full refund.
6. Exchanges
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Exchanges are subject to product availability.
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If your desired item is out of stock, we’ll issue a refund instead.
7. International Returns
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Customers outside [your country] are responsible for return shipping and customs fees.
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Refunds will be issued in the original currency (minus any bank fees).
8. Questions?
Contact our friendly support team:
📧 Email: support@gettmart.com
📞 Phone: [Your Customer Service Number]
🕒 Hours: [e.g., Mon–Fri, 9 AM–5 PM EST]
