Gett Mart – Frequently Asked Questions (FAQs)
Welcome to the Gett Mart Help Center! Below are answers to common questions about shopping, shipping, returns, and more. Can’t find what you need? Contact us at support@gettmart.com.
🛍️ Orders & Shopping
1. How do I place an order?
-
Browse products on www.gettmart.com.
-
Select size/color, click “Add to Cart,” then proceed to Checkout.
-
Enter shipping/payment details and confirm your order.
2. Can I modify or cancel my order?
-
Contact us immediately at support@gettmart.com. We’ll try to assist if your order hasn’t shipped.
3. Do you offer discounts or promo codes?
-
Yes! Check our Promotions Page or subscribe to our newsletter for exclusive offers.
🚚 Shipping & Delivery
4. What are your shipping options?
-
Standard Shipping: [X]–[Y] business days (free on orders over [$Z]).
-
Express Shipping: [X]–[Y] business days (additional fee).
5. Do you ship internationally?
-
Yes! Delivery times and fees vary by country. Customs/duties may apply.
6. How can I track my order?
-
A tracking link will be emailed once your order ships.
🔁 Returns & Exchanges
7. What’s your return policy?
-
Unused items in original packaging can be returned within [X] days. See our Return Policy for details.
8. How do I initiate a return?
-
Email returns@gettmart.com with your order number.
-
We’ll provide a Return Authorization (RMA) and instructions.
9. How long do refunds take?
-
Refunds are processed within [X] business days after we receive your return.
💳 Payments & Pricing
10. What payment methods do you accept?
-
Credit/debit cards (Visa, Mastercard, etc.), PayPal, and other options at checkout.
11. Why was I charged more than the listed price?
-
International customers may see currency conversion fees or customs taxes.
📦 Product Questions
12. Are your products authentic/new?
-
Yes! We source directly from trusted suppliers and only sell brand-new items.
13. What if I receive a damaged/wrong item?
-
Contact us within [X] days] at support@gettmart.com for a free replacement or refund.
🔒 Account & Security
14. How do I reset my password?
-
Click “Forgot Password?” on the login page or contact our support team.
15. Is my payment information secure?
-
Absolutely! We use SSL encryption and never store your full payment details.
📞 Contact Us
Still have questions? Reach out!
📧 Email: support@gettmart.com
📞 Phone: [Your Customer Service Number]
🕒 Hours: [e.g., Mon–Fri, 9 AM–6 PM EST]
